When you have commercial and/or residential projects under construction, you know that you invariably are up against deadlines.
That being the case, it is important that you make sure all your products, services, not to mention your employees both in and out of the field, are ready to go.
Whether you are working on a major outdoor commercial project or a sizable indoor residential project, you don’t get paid to miss deadlines.
Yes, weather and other circumstances can (and oftentimes do) come into play, but you find a means to get around them, allowing you to complete your work on time, making for happy customers when all is said and done.
If meeting deadlines is something you have found to be a bit of a challenge over time, work on completing those deadlines sooner rather than later.
Products and Services Must Be Ready
One of the ways to all but guarantee your projects will make their deadlines is by reviewing the products and services you use for each and every project you are tasked with on a regular basis, checking for any hiccups along the way.
For example, if you use and/or sell plastic injection molding nozzles, review them regularly to be sure they are up to snuff with whatever projects you are using them for.
One of the ways to go about this is by reviewing the different companies offering such nozzles, valves, other injection products etc.
Some of the items to look at include:
- Company history – Where you buy products and services from goes a long way in whether or not you meet your customer expectations. Is your vendor good at meeting deadlines when it comes to supplying you with your needs? If they have a track record of meeting those deadlines, all inclinations are you should stick with them. On the other hand, those having a so-so record of meeting timetables need to be brought back under reconsideration. The last thing you need and want is having your customers upset with you because you failed a deadline, failure that originated in not getting the desired parts in time;
- Timing of your projects – If you’re doing any outdoor construction and/or renovations, the time of the year certainly can play a factor. For example, having a construction or renovation business in Buffalo does limit you during the wintertime in terms of how much outdoor work you can typically fit in. The best road to take here is making sure you schedule as much work as possible before winter typically sets in. In some cases, you will catch some breaks and have decent wintertime weather, though you should not count on it as a given. Also make sure any parts you are using (especially in outdoor instances) like nozzles, valves etc. can hold up to biting cold weather conditions. If you have parts that will not service you and your customers in dire winter weather, it becomes both a financial expense and ultimately a PR one for your business. The bottom line is you don’t want to waste the time of customers nor that of your employees;
- Being honest with customers – One other important area that you should never overlook is being up front with your customers. For instance, if your project is running behind (for whatever reason), don’t try and paint a rosy picture with the respective customer or customers. Always level with customers as to the projected timeline of completing the project, along with any snafus that currently are happening etc. One of the ways to keep customers for years to come (along of course with good work) is making sure you are honest with them at all times.
Keeping your projects (commercial and residential) on schedule doesn’t have to be difficult, especially when you work with vendors supplying you with the best parts possible.
In the end, meeting customer deadlines should always be a priority, not an option.
As 2016 winds down to a close, review how you’ve done this year to date with meeting those deadlines.
If you have fallen short in some instances, look to see how you can improve that moving forward in the New Year.
When you do that, everyone comes out ahead.