What is the biggest challenge or challenges in your mind of running your business?
Some business owners will automatically point to having to manage workers, while others will note keeping within a budget can prove quite the challenge at times. Still others single out the issue of having to properly market and/or advertise their brands.
One item that can oftentimes go unnoticed is making sure you’re properly using technology.
With all that technology has to offer your business, you would almost be irresponsible not to use it to your advantage.
Not only can technology ultimately save you money over time, but it can also speed your daily tasks up, leaving customers happier with the services you provide.
That said is your business wasting time?
Make the Most of Your Time
In today’s fast-paced business world, not meeting the demands of your customers is akin to throwing money out the window.
Your customers expect a level of service that is second to none, so make sure not to disappoint them.
So, what are some of the ways you can best service your customers?
Among these would be:
- Technology – For starters, never underestimate the power and precision of technology. As an example, if you run a small medical practice, it is safe to say that you have a fair amount of patients coming in on a daily basis during the week. With this in mind, what are you doing to make sure they get in and out in a fairly fast amount of time? If you are seeing a backlog being created on a fairly regular basis, you run the risk of not only upsetting some of them, but in fact losing a number of them. In order to minimize such risks, have you looked at different software programs that can speed up their visits, yet still deliver quality care at the same time? Whether you opt for Revenuexl.com or another such product, you can see a difference in no time. The benefits to your medical practice would include shorter waiting periods for patients to be seen by a medical professional, easier means with which to bill customers and the ability to record and analyze payment trends. In all, the customer comes out ahead due to the fact he or she is not saddled with long waiting times, while your business also wins as a result of less time dealing with mounds of paperwork;
- Interaction – While you never want to overdo it when it comes to interacting with customers, you can’t expect them to be very loyal if you simply view them as nothing more than a number. That said you should make it known that each and every one of them is a priority to you. By being active on the Internet with both a website and a social media presence, you show them you are pretty much accessible to them 24/7. While your physical office hours are limited, having an active presence online allows you to not only provide them with information such as blog posts, interactive guides, podcasts, videos and more, but also engagement via social media. When a customer contacts you with a question and/or issue through your Facebook, Twitter, LinkedIn or other such social networking venue, don’t waste time in responding. Customers like it when they see that a business they deal with takes them seriously, along with doing the best job to respond to their needs;
- Solutions – Finally, having a zest for technology in your business allows you to better solve problems. As an example, if you’re medical practice relies entirely on paperwork to add up bills etc. it is easy to make an error. Such an error can not only upset customers, but it can also lead to a delay in your ability to receive compensation for your services. With the right software program in place, the technology takes care of crunching the numbers for you. In doing so, you save time and frustration in getting your invoices out.
There are many ways by which your business may be wasting time and you are not even aware of it.
Take the time to see how technology can improve your business functions, allowing wasted time to go by the wayside.